Last night our local Dallas NBC Channel 5 covered local Dallas-based airlines on how they use twitter for listening online. American Airlines, describes in the video below, on how they helped a passenger through a traveling issue. Southwest Airlines use Twitter for many reasons, but feedback is very important, helps their brand as they interact as described in the video.

Twitter has increasingly become a go to source for all companies that care about their brands online. Brands that engage the most with customers will have a better overall customer perception. People and brands that have interact with together using twitter are very public conversations. It’s not only the one-to-one messages, but how brands react and respond are always up for public viewing. Brands can earn and burn respect with a flawed Twitter strategy.  There is a fine balance of over and under-doing messages in this space. Clearly @AmericanAir and @SouthwestAir are leveraging new technologies as customers embrace it.

Take a look at the video below!

View more videos at: http://nbcdfw.com.

How to avoid and fix facebook scams

Last night I talked to Steve Eager on Fox News DFW 4 about the subject of Poisoned Links or How to avoid Facebook Scams. Here is the clip from the nightly news broadcast.

FACEBOOK SECURITY

If you feel that your account on Facebook has been compromised, please go to http://www.facebook.com/security. There you will find what is currently attacking accounts and how to avoid common scams. Facebook is still really secure and safe. If you follow these steps on that page that Facebook provides, you and your family can avoid these issues.

SOFTWARE THAT PROTECTS SOCIAL SCAMS

There is software that you can install that allegedly keeps you safe from Social Media scams. Head to http://www.sophos.com/lp/threatbeaters/ to learn more.

Sophos has a great site that also teaches you how to avoid these issues too. They have a donwloadable toolkit that you can read more on safety online.

FACEBOOK SECURE BROWSING

Finally, if you want ultimate security, turn on the Secure Browsing feature inside the Facebook settings on your account. Look for this below and enable the secure browsing feature. Facebook will make sure that you are the right person for the account and ask you some security questions. The quiz they gave me was identifying my friends via Facebook pictures. Give it a try… It’s like playing a game while ensuring your saftey/security on Facebook.

Let me know how it goes for you!

In Colleyville

Last night in my hotel room on the 16th floor a powerful storm came barreling through Dallas. The storm was just forming when it came to Dallas and became stronger as it passed onto East Texas. The scariest moment as I was watching the lighting then eventual rain was the tornado sirens. So I went to the bar!